One of our highly experienced engineers will visit once a month to give your site a network health check. They will check your backups are running without failures, your antivirus software is up to date and any new Microsoft patches will be applied. Also if there are any minor problems with pc’s or printers we will endeavour to fix them. At the very least we will advise a solution for you.

You will also receive telephone and remote support from engineers to try to solve any network or user problems.

You also receive a heavily reduced rate on any further work required for upgrades, new software or even site moves.

Same as the Bronze service plus

Should you need us to make a site visit to fix a problem, then 1 hour is included in this membership per month. This totals up to 12 hours of on site support per year and can be used at any time during the year. This could be planned to upgrade servers or build new computers.

Same as the Bronze service plus

Should you need us to make a site visit to fix a problem, then 2 hours are included in this membership per month. This totals up to 24 hours of on site support per year and can be used at any time during the year. This could be planned to upgrade servers or build new computers.
We will also regularly monitor your network remotely to ensure your system is not developing or experiencing problems. You will be advised should we find anything.

Also we will have an engineer check that your backups have been successful. Should there be any issues we would advise a full backup to be run to safeguard your data.