This is not just the usual legal stuff.
This is USEFUL INFORMATION FOR YOU so please take time to read it and avoid surprises.

Your statutory rights are not affected by these terms.

Web Hosting Terms

General Sales,Returns, Postage, Packaging & Payment Terms

• Methods of payment
• Payment/Ordering
• Postage & Packing
• Export
• Carriage & Insurance
• Prices
• Value Added Tax (VAT)
• Availability
• Cancelled Orders
• If part of the order is missing
• If the Invoice is missing
• If goods are damaged
• If the order does not arrive quickly
• Chase Us!
• If your address is incorrect
• If your phone number is missing
• eBooks (Electronic Books)
• Information sheets
• Guarantee
• Consequential loss
• Returns

METHODS OF PAYMENT

Credit/Debit card preferred if you want immediate despatch.

We now check every card manually against the name and address of its user. If the details do not match exactly we will contact you for clarification. This will unfortunately delay your order but please understand that it's for your own protection. If you do not respond within 24 hours we will report the attempted fraud to the appropriate department for investigation.

Missing or incorrect details

If you have deliberately omitted details of your name, address or card, which we require for card processing, we may levy an additional order handling charge to cover the extra administration costs. If you falsify any details or type "none", "xxxxx" etc. then we will assume this is an attempted act of fraud and will report it immediately to your ISP and to the relevant authorities.

We Accept most credit cards including VISA, MASTERCARD, SWITCH (but not AMEX or American Express or Visa ELECTRON). We accept UK sterling cheques drawn on a UK bank, UK sterling Postal Orders and UK sterling cash. If you don't use a credit card, your order will be delayed by the amount of time it takes your payment to reach us and be cleared. We do not recommend you send cash unless delivering it in person (this is for your benefit as UK postal services exclude cash from any any non-delivered claim),. Place your order using the web site order form and specify your method of payment (if not credit card). When you receive our confirmation by e-mail, write our Order Number on the back of your cheque and post it to us with your full name/address details. Make cheques payable to Acu IT Solutions please. NO foreign cheques (that includes no USA checks) because our bank charges us a minimum of 10 GBP to cash them and BIG delay to clear them. NO Eurocheques or foreign currency.

PAYMENT / ORDERING

We use a secure server to take your payment details. It needs three passwords to access your data and nobody but us knows the passwords. We treat your information with the utmost care and we do not pass it on to anybody else.

Your credit card details CAN NOT appear in any email message. They remain on the secure server until we process your order. An email copy of your order and name and address (and delivery address) will be returned to you WITHOUT credit card details. Please check the details and TELL US immediately if you've made a mistake.

If you are not sure what you need, read our various web pages first then use e-mail to ask a TECHNICAL question or a SALES enquiry if you can't find the answer. We will then tell you where to find the answer in our web sites or books or, in the unlikely event that the answer is not in either, we will try to answer your question if it relates to our products.

SCOTTISH LAW APPLIES TO ALL CONTRACTS.

POSTAGE and packing

Postage charges are included but any additional insurance charge is not included in the catalogue prices. The minimum is £2.50 for UK First Class. Note that "next working day" can not be guaranteed if your order reaches us after 1pm. The phrase "next working day" refers to delivery Monday to Friday (except holidays) to a UK mainland address. Fast delivery can not be guaranteed at times like December (Christmas) unless you ask for insured delivery. Back to top

EXPORT

As far as possible, we ship only small items anywhere in the world (except places where credit card fraud is prevalent - including Indonesia, parts of Russia, most of Africa and parts of South America). We deliver outside GB at extra cost. The minimum postage for delivery outside the UK is £3.00 +relevant insurance costs. Heavier items charged at cost. Some items can not be shipped outside the UK. This is due to restrictions imposed on us by our supplier's delivery service.

Additional notes:

The order would be shipped to the credit card holder's address only and this would be checked most carefully before shipping, with payment taken in advance.

The maximum order value would be £50..

CARRIAGE AND INSURANCE

Goods are not insured during transit unless you select Insured delivery in your order or specifically request it in writing at the time of ordering. Damage Insurance will be forfeit if you or your representative signs for goods as "received in good condition". Do not sign without inspecting contents, even if this delays the delivery driver. His schedule is not your problem. If thorough inspection is impossible, endorse the form with "NOT INSPECTED".

Most small orders are shipped by normal UK First Class Post or overseas by Airmail unless otherwise requested by you.

Some heavy or bulky orders may be shipped direct to you from our supplier's warehouse. In this case, delivery may be restricted to Great Britain only (UK mainland). This is due to restrictions imposed on us by our supplier's delivery service.

Mixed orders (a mix of small items and bulky/heavy items) may beshipped separately from our Sales Warehouse and from one or more of our Supplier's warehouses and the single shipping charge alone will apply to the complete order unless we tell you otherwise in advance of shipping.

Insurance charges (if requested) are in addition to the above quoted amounts. Where items are not insured against loss or damage, reimbursement will be limited to whatever the carrier company agrees to pay us. In the case of damage, you agree to assist us with any reasonable request which may include the return of damaged goods/packaging or a photograph of it.

Carriage/postage charges may vary in some circumstances but we will tell you the total before we ship your order.

If you send items to us we strongly advise you to use a service that requires a signature (eg. Royal Mail Recorded Delivery for value up to £27) and insure expensive items (total value more than £27) using "Special Delivery" for example. If you use "Parcel Force" ask for "Compensation Fee" insurance. We will not accept responsibility for items lost on their way to us. Back to top

PRICES

are listed under several categories in the web site catalogue.

To see prices AND pictures AND descriptions, look at the appropriate catalogue pages.
In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Acu IT Solutions shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.Acu IT Solutions shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Acu IT Solutions shall immediately issue a credit to your credit card account in the amount of the incorrect price or refund full value taken in the event of order cancellation. Back to top

Value Added Tax (V.A.T.)

VAT is included in catalogue priceswhere applicable .The current rate of VAT that we must add to the goods is 17.5% (except bound books and manuals).
If you are in Europe but not in a EU country please remind us by typing EXPORT. NO VAT in your order and select shipping Zone 3 or 4. Eg. Channel islands and Norway. If you are outside Europe, please select shipping Zone 5.

There is no VAT on printed/bound books or manuals.

There is VAT if the manual or book is in the form of a ring binder with replaceable pages, or if it's in the form of a computer file for downloading or on a medium such as CD.

I you order a printed manual, please type "MANUAL - NO VAT" in your order to remind us, because the "shopping cart" adds VAT to the order total and we have to adjust the amount manually. VAT is payable on "eBooks".

UK and EU residents must pay VAT at the current rate, as invoiced.

If you are in Europe (EU) and have a company V.A.T. registration number and your shipping address is outside the UK then you can avoid paying this tax by including your registration number in your order and the words "EU company order, no VAT". You must do this at the time of ordering. An administration charge of £2 will be added to EU no VAT orders because of the additional bookkeeping work and phone call to Customs and Excise that it requires, so there is no point in asking for no VAT if the order value is small. If your registration number is invalid then we reserve the right to charge you with all reasonable administration costs and not to ship your order. Back to top

AVAILABILITY

The presence of an item in our catalogue or web pages does not constitute a promise to supply. Although we endevour to hold stock of all items on our website catalogue occasionally items may be out of stock and have been deleted from a manufacturer's range without our knowledge. While we will do our best to supply any available item in a timely manner there will be occasions when we are unable to do so. However, most items listed are available. We do our best to delete items which are not available. Note that the shopping cart has a tick-box where you can select "cancel order if all items not in stock today". This ensures that we will not ship a partial order. We will inform you if items are out of stock. Back to top

Cancelled Orders

If an order must be cancelled please use e-mail form with the subject CANCEL my order and your Order Confirmation number. Please include a copy of your order confirmation e-mail.
If the order is cancelled before it has been packed then there will be no charge. If the order has been packed then the stamps and packaging will be wasted and these might be charged for, together with a handling charge for time required to put items back into stock and cancel computer records. Any items such as cable or tape which have been cut to length will also be chargeable.
If the order has already been posted then it can not be cancelled and our Returns policy applies (see below). Back to top

If part of the order is missing when the package arrives

Please get in touch with Acu IT Solutions Sales immediately. See E-mail page. Read our notes about split shipments.

If the Invoice is missing

If the order is shipped from a different warehouse, it will arrive without an invoice. We'll post the invoice separately and you should receive it within a couple of days. Do tell us if it does not arrive in a reasonable time. Back to top

If part of the order is damaged

If the contents are damaged you must advise Acu IT Solutions by e-mail immediately and return them, carefully packed, with the original packaging enclosed so that we can claim against the carrier service. If you do not return the packaging, we will not be able to claim and you will be responsible for our uninsured losses. Please contact Acu IT Solutions before returning anything. Where a delivery by carrier needs a signature on receipt you must not sign unless you have inspected the contents! Be sure to tell anyone that you delegate to accept the delivery on your behalf. A signature indicates that you have received everything listed on the Delivery Note and that there is no damage. (See Carriage & Insurance notes, below).

Note: Some items may be prepackaged. We may remove or crop the packaging to make the item easier or cheaper to post. This does not constitute "damage" to the product itself which will always be new, unused, unless otherwise stated on the invoice. Packaging will often become crushed during postal handling. This is to be expected. The packaging is there to protect the product and, provided that the product itself arrives in good, usable condition, such cosmetic damage to the packing does not constitute a reason for rejecting, returning or requesting a discount. If you require the original packaging to arrive in cosmetically good condition (eg. for resale purposes) you MUST tell us when you order. For such a request, an additional charge may be levied to pay for extra packaging and weight. Back to top

If the order does not arrive quickly

If your order does not arrive within a reasonable time after we acknowledge despatch by e-mail (eg. next working day for "next day delivery", or not more than three days for 1st class post or 5 days for airmail to Europe) then you must inform Acu IT Solutions sales office, including all relevant information. If you leave it too long before informing us then we may not be able to claim from Royal Mail or the carrier company and you agree to indemnify us for our uninsured losses.

If Sales have confirmed that your order will be posted by Royal Mail and it fails to arrive then within 7 days please check with your local Royal Mail Delivery Office (this is often not the same building as your post office) to see if they are holding it for you. They are supposed to leave a card but that doesn't always happen (the postman may have run out of cards or it may have floated under your carpet or into a black hole!)

Some orders may be shipped as several packages from different warehouses and may arrive on separate days; see "Carriage and Insurance" notes, below.

Orders to some countries may take up to three weeks to arrive. This is normally due to Customs delays. (In Spain it's due to the "mañana" culture!). If you request "Swift Air" (at extra cost) we will be able to tell you when the package left the UK but we can not track an order outside the UK unless you pay a lot extra for UPS delivery.

Special Delivery (GB only) guarantees delivery by noon next working day, provided that the package is mailed before noon on the day, the address details are correct and there's someone at the address to sign for the package. You'll often receive the package next day (often even a Saturday) even if we post it well after noon, but Royal Mail can't guarantee it so nor can we. In the past, the reason for non-delivery has invariably been that nobody was home or the postman was unable to get a reply at the door. We've had a couple of instances like this where the spouse was left at home to take delivery but "popped out to get milk" or "heard the doorbell but was in the bath".

For Special Delivery PLEASE ask Sales for the "SU" number as this will enable you to track your package on the Royal mail web site. http://www.royalmail.co.uk/ If your order doesn't arrive by noon, please ring your local Royal Mail Delivery Office and quote the SU number.

Very Important!

Please note that, if you place an order which requires a signature, you MUST ensure that someone is available on the following working day to take delivery. If your credit card issuer permits it, we can deliver to your office address. Alternatively, contact Royal Mail (for Special Delivery) and make alternative arrangements. Unfortunately, alternative arrangements may not be possible with carrier deliveries until after they attempt to deliver (at which time they will leave a card and ask you to contact them). Most carrier companies charge extra for "failed delivery" if it occurs more than once or if you want to change the delivery address to one in a different postcode area.

Our next (working) day GB mainland carrier service normally delivers by 6pm (not weekends). If it hasn't arrived by 5pm please contact our Sales office, including full details, and we will chase the carrier company.

Whenever you contact us about an order PLEASE include full details. If you don't include even basic information such as your name, postcode and our order confirmation number then you can't expect us to trace the order or Returned goods. You'd be amazed how many people think we are clairvoyant or expect us to recall one out of a thousand orders placed a month previously. Don't wait that long! Back to top

Chase Us!

We don't mind being chased for orders - in fact we positively encourage it. If we've forgotten to post something or if you think it's been lost PLEASE tell us (Sales office) right away! Back to top

IF YOUR ADDRESS IS INCORRECT

If the address you give us is incorrect in any way and causes us to incur additional delivery charges then you agree to reimburse these additional charges. Carrier companies often charge up to £25 for redirecting a parcel sent to the wrong depot so please be sure to give the correct post code and house number. Please also ensure that the address you type in the order form is the actual DELIVERY address where there will be someone present if a signature is required. You can, for example, use your office address or a local shop address for delivery and type your home address in the card holder's address space.

IMPORTANT: If your delivery address is NOT the one listed for your credit card, you must contact your credit card company and inform them of the alternative address before placing an order, otherwise your credit card payment may be refused. Back to top

IF YOUR PHONE NUMBER IS MISSING FROM THE ORDER

We will not normally phone you except in an emergency or to check credit card details. We will certainly not make unwanted marketing calls. However, the carrier companies insist on having a phone number so that their driver can contact the delivery address in the case of delays or if he gets lost or if there is no answer. If you fail to provide a phone number, the warehouse will simply refuse your order. We will not accept responsibility if you failed to supply a working phone number for someone at (or with access to) the delivery address. In some instances the carrier company will charge us for additional journeys. We will pass any such charges to you if they result from your failure to provide a working phone number for the person who should sign for your delivery. Back to top

eBooks

eBooks are sold for your own use without resale rights. They are covered by copyright law and may not be sold, given away or distributed by any means.

Contact Acu IT Solutions sales if you have a payment problem.

Contact our technical Department if you have a download problem (but read the FAQ page, above, first, and the next paragraph about Information Sheets):-

Information Sheets

Some of our OEM products require additional information sheets for installation, fitting or adjustment. In these cases your Order Despatch e-mail message will contain a web page address from where you can download the PDF instruction sheet. This is our way of keeping costs low and ensuring that you get the information as quickly as possible.

Very occasionally people fail to download the information and ask us where it is. We will try to give a polite answer but it can cause delays so please look for the download link in your Order Despatch message if your product requires the additional information.

On very rare occasions, people have difficulty in downloading the PDF file or in reading it. In such an instance we ask you to get a friend to download and/or read it on his/her computer. It can then be transferred to yours on a floppy disc or other medium.

If you are in any doubt about your computer's ability to download and read PDF files, please test it by downloading our FREE catalogue file. Back to top

GUARANTEE

Most new items sold by us have a limited 12 month guarantee against faulty parts and workmanship, unless otherwise stated. You will be required to return the faulty equipment to us or to a place of repair (at your expense if it is more than a month old). We will arrange for repair or replacement at our discretion within 7 days wherever practically possible. Specifically excluded are "Acts of God" and Customer Abuse. Examples of Customer Abuse are:

• Liquid spillage onto or into equipment for any reason.
• Failure to keep equipment cool and prevent overheating.
• Failure to protect equipment against voltage surges.
• Use of equipment for a purpose for which it was not sold( eg overclocking).
• Mechanical abuse including dropping, throwing, scratching and "fell off the shelf all by itself".

We will require you to discuss with us via e-mail any technical problems that might be resolved easily at your premises before you return any item to us. Failure to afford us full information and the opportunity to resolve your problem could result in our charging you for any carriage charges and labour charges that could otherwise have been avoided. So please be patient, read any instructions carefully, and give us full information about any problems you experience.

In all cases we will try to be fair in dealing with your claim and we may agree to share part or all of the cost where you were not directly to blame. Back to top

CONSEQUENTIAL LOSS

We can not accept responsibility for any consequential loss arising from your failure to discuss problems with us. For example, if you think that an item is faulty and pay someone to check your installation without our authorisation, we will not be liable for any costs that you incur. Back to top

RETURNS

Under the terms of The Consumer Protection (Distance Selling) Regulations 2000 in the UK, we are required by law to give you seven days "cooling off" period after delivery of order. You may return the goods in good, resellable condition (packed carefully in good, unused condition complete with instructions, invoice copy etc.) within 7 days of receipt (PROVIDED THAT YOU NOTIFY US BEFOREHAND in writing) and all you have to pay is the postal charge (+ VAT) on the invoice (plus a 10% testing and restocking charge for certain items). If you keep the goods for longer or if the goods are not returned in "as new" unused condition then the full invoice amount is payable unless we agree otherwise. However we are always fair about this.

Items which have been cut to your specified length are generally NON-RETURNABLE. This includes cable, wire, tape and anything else in a similar category. We don't have room to store short lengths in the hope that somebody might order the exact same length one day. These items must be paid for if we supplied them correctly.

If we supply goods incorrectly or goods that you did not order then we are liable for return postage, provided that you typed the correct order code AND description from our catalogue. If you omitted either the order code or description or miscopied or mistyped either then you bear the cost of returning the goods to us. Likewise if you ordered something because you thought it did something other than that described in the catalogue. If you are unsure of catalogue descriptions, please ask before ordering.

Note: before you return any goods you MUST ask us for authorisation. In the past, people have returned goods because they thought they looked used (see "If the order is damaged", above) or because they thought they were faulty. People have also returned perfectly good parts to us because the upgraded parts looked different from the originals or because they thought we'd sent the wrong kits. Please DISCUSS this with us first as you may have overlooked something in the instructions. If you received no instructions for use, ASK and we'll tell you where to look on the web site.

If you need to return anything we recommend that you use a delivery service that requires a signature. Bear in mind that if the goods do not reach us, or if they arrived damaged, we can not be held responsible. DO enclose full details of the reason for return, including as much information as possible about the specific nature of the fault or problem and any reply from us. Please don't expect us to guess or to remember a previous message or conversation. Do include your full address details, invoice number and authorisation number. If using ordinary post, please return to the address below. If you use a carrier service please ask us for an alternative address as only Royal Mail can deliver to a PO box address. DO contact us a few days after returning anything in order to ensure that we received it.

We always deal with returns as quickly as possible - within hours not weeks. If you paid for something that's faulty, we want to get a replacement to you as soon as possible so hassle us if necessary!

Please ASK US before returning anything. Always state the invoice number.

A charge for testing and inspecting returned items may be added if the items are not faulty and were correctly supplied as ordered. A charge for rental may be added if you have used the items.

Your statutory rights are not affected. We will try to be fair in all circumstances.

If you return goods to us, please:

• Pack goods carefully, preferably in our original packing with additional wrapping outside if necessary.
• Print our address ONCE on the front of the package and include "RETURNS DEPARTMENT".
• Include a covering note that gives the following information
• Your full name, address and contact details, especially e-mail TYPED or written in BLOCK CAPITALS.
• Our original Invoice number
• Our Returns Authorisation Number
• Description of fault, tests you carried out and any other relevant information Back to top

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not pass your email address to other trusted traders unless you agree.
The type of information we will collect about you includes:

• Your Name
• Your Address
• Your Email Address
• Your Internet IP Address

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions or comments about privacy, please contact Us

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Web Hosting Terms

By logging into your account, or uploading files to it, you are indicating your acceptance of these Terms and Conditions.

TERMS OF SERVICE

Acu IT Solutions provides World Wide Web page hosting. Acu IT Solutions reserves the right to suspend or cancel a customer's access to any or all services provided by Acu IT Solutions when Acu IT Solutions decides that the account has been inappropriately used or otherwise. We reserve the right at any time to access, amend, remove or delete any or all data stored on our servers without your prior consent. When your account is closed, all files (including web pages, etc.) will be deleted. We reserve the right to cancel your account at any time without notice. To protect your privacy we never distribute your name or e-mail address to any third parties, unless instructed to do so by order of a Court.

SERVER USE

Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. You must not divulge your username or password to any other person, and you should take reasonable precautions to ensure that other people do not discover it..

Acu IT Solutions reserves the right to refuse service and/or access to its servers to anyone.

BACK-UPS

Acu IT Solutions will back-up your data on a regular basis; however, it is recommended that you keep an independent backup of all data stored on your virtual server as we are unable to restore individual files on request.

SERVER CONTENT

Acu IT Solutions do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

Gaming websites - Includes pirated software, software downloads etc., and encrypting of any of the above.

Adult website hosting

We do not under any circumstances allow adult content that contains any person under the age of 18.
Adult hosting customers agree for us to check their content on a daily basis to protect against underage and / or illegal content.
Any customer found to be hosting underage and / or illegal content i.e., child porn will have their account terminated immediately and the offending content will be passed to the British Police and the FBI on ALL occasions.
Adult hosting is charged at £3.00 per 1,000 MB's of monthly transfer, e.g., £30.00 pm month would provide 30,000 Mb's per month.
A charge of £500 will be taken from any customer found to be hosting child porn and no refunds will be paid.
We reserve the right to decline any adult related website at our discretion.

HIGH RESOURCE USER POLICY

Resources are defined as bandwidth and/or processor utilization. Acu IT Solutions may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available Acu IT Solutions reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.

PAYMENT POLICIES

All accounts are set up on a prepay basis. Although Acu IT Solutions reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be invoiced again at the end of their prepay period unless closure notification has already been given.

In situations where the card number on file is declined Acu IT Solutions will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Acu IT Solutions reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request to our registered office.

All payments are in UK sterling.

PAYMENT OPTIONS

In order to streamline our accounting procedures and keep costs down Acu IT Solutions runs a limited number of payment options.

Credit / Debit Cards: Acu IT Solutions accepts MasterCard, Visa (not Visa electron), Switch and Solo.

Cheque Payment: This option is only available to Dedicated Server customers who pay annually. A credit / debit card number will still be required if customers require the facility to purchase domains and other services on-line. Acu IT Solutions cannot guarantee that a service will be provided until after any received cheques have been cleared.

CANCELLATION AND REFUNDS

Acu IT Solutions reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of service. If a customer contravenes Acu IT Solutions's terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. Any incentives offered to customers when opening the account will also be cancelled. No refunds will be given unless the cancellation falls within the terms of Acu IT Solutions's 30-Day Money Back Guarantee (see below).

30-Day Money Back Guarantee: New customers may cancel Entry Level Hosting, Business Hosting, Corporate Hosting , Secure Hosting and SQL 2000 Hosting within thirty days of their Acu IT Solutions Account creation date and be entitled to a full refund except in the following circumstances: Customers will not be entitled to a refund if they have previously had an account with Acu IT Solutions; if an account has previously been created at the same postal address; if data transfer has exceeded 100Mb within the 30-day refund period; if the product type has been changed within the first 30 days; or if more than one product of the same type has been ordered within the first 30 days. In addition, the 30-Day Money Back Guarantee does not apply to Domain Name Registration, Web Forwarding, Reseller Accounts/Reseller Hosting Products, Dedicated Servers or any admin or upgrade fees. To request a refund under the terms specified above send a letter to Acu IT Solutions's accounts department with the following information: Acu IT Solutions Account code; transaction ID; value of transaction; credit card number used to make the purchase. This letter must be signed by the account holder.

All other fees charged are non-refundable.

Credit / Debit Card Chargebacks

If a services have been used and the customer requests their bank to recall the payments made (sometimes called a chargeback) then legal action will be taken against the customer to recover such payments in all circumstances. All actions of fraud are automatically reported to the police and dealt with according to our fraud policy as detailed on our website without exception.
Any cases of underage porn on our servers will automatically be reported to the police and we will work with such bodies to ensure that legal action is taken against you. We will never tolerate such actions.

Law

This Agreement shall be governed by and construed in accordance with Scottish law and you hereby submit to the non-exclusive jurisdiction of the Scottish courts

INDEMNIFICATION

The customer agrees that it shall defend, indemnify, save and hold Acu IT Solutions harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Acu IT Solutions, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. The customer agrees to defend, indemnify and hold harmless Acu IT Solutions against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Acu IT Solutions's servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Acu IT Solutions's server.

Headings

Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

DISCLAIMER

Acu IT Solutions will not be responsible for any damages your business may suffer. Acu IT Solutions makes no warranties of any kind, expressed or implied for services we provide. Acu IT Solutions disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Acu IT Solutions, its employees, suppliers, customers or any third party. Acu IT Solutions reserves the right to revise its policies at any time.

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No Fix No Fee Terms

Our No-Fix-No-Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time spent to that point.

If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key, then the customer is charged for the engineer's time spent to that point.